Refund Policy

We are committed to delivering high-quality web development and digital marketing services. However, we recognize that there may be instances where a refund request is necessary. This policy outlines the conditions under which refunds may be granted.

1. Refund Eligibility

Refunds may be considered under the following circumstances:

• If we fail to initiate the project within the agreed timeframe due to our delay.

• If the delivered services do not align with the agreed-upon contract.

• In the case of a billing error caused by us.

2. Non-Refundable Cases

Refunds will not be issued under the following conditions:

• If the client decides to cancel the project after work has started.

• If delays occur due to client-side issues such as lack of communication, incomplete information, or failure to provide necessary resources.

• If services have been fully rendered as per the agreed scope of work.

• For third-party expenses, including domain registration, hosting, paid tools, or advertising budgets.

• For digital marketing campaigns once the ads have been launched or services have been used.

3. Refund Request Process

• Refund requests must be submitted in writing via email to refund@geekinstructor.com within 7 days.

• Our team will review the request and respond within 2 business days.

• Approved refunds will be processed within 7 days using the original payment method.

4. Project Cancellations

• If a project is canceled before work has started, a full refund may be issued.

• If a project is canceled after partial work completion, no refunds will be provided.

• Also, it won’t be possible to provide a refund if the project is fully completed and delivered.

5. Alternative Solutions

• Instead of a refund, we may offer revisions or alternative solutions to address any concerns.

• We are dedicated to client satisfaction and will make reasonable efforts to meet expectations.

6. Contact Information

For refund-related inquiries, please reach out to us at:

Sales & Marketing Team, Geek Instructor
Email: refund@geekinstructor.com
Phone: +91 9149021212

By using our services, you agree to this Refund Policy. We reserve the right to modify this policy at any time without prior notice.